Your personal information is completely safe at dv999. This privacy policy explains in detail what data we collect, how we use it, and how we keep it secure.
Dv999 puts your privacy first
Dv999 uses SSL 256-bit encryption technology. Every transaction and piece of personal information you share is fully protected — no third party can access it.
Your name, mobile number, or email is never sold to any third party. dv999 uses your information solely to improve its services.
You may view, correct, or request deletion of your information at any time. You have full control over your personal data.
Dv999 is transparent about which cookies it uses and why. You also have the option to disable non-essential cookies at any time.
Your information is stored on secure servers and backed up regularly. Multiple layers of security are in place to prevent unauthorized access.
Our Bangla customer support team is available 24/7, seven days a week, for any privacy-related questions or complaints.
Dv999 (hereinafter referred to as "we", "us", or "the platform") is a trusted online gaming platform for players in Bangladesh. We believe that the security of your personal information is a fundamental right. This privacy policy has been created so you can clearly understand how your data is handled.
By using any dv999 service, you agree to this privacy policy. If you do not agree with this policy, please refrain from using the platform and contact our support team.
This privacy policy applies to all dv999 services, websites, and mobile applications. We are committed to protecting your privacy and make no compromises in enforcing this policy.
Dv999 only collects information necessary to provide its services. Below is a description of the types of information we collect:
| Data type | Example | Why it is collected |
|---|---|---|
| Identity-related | Name, date of birth, national ID number | Account verification & age confirmation |
| Contact Information | Mobile number, email address | Account registration & support |
| Financial | BKash/Nagad/Rocket number, transaction history | Payment processing and fraud prevention |
| Technical | IP address, device information, browser information | Security and platform improvement |
| Gaming activity | Betting history, game preferences, session data | Service personalization and Responsible Gaming |
We do not collect any information beyond what is listed above. No sensitive data — such as religious identity or political opinions — is collected without your consent.
Dv999 collects information through several methods, each of which is described in detail below:
Information you provide directly during registration, account verification, or when contacting customer support.
When you use the platform, certain information is collected automatically through cookies, log files, and other tracking technologies — such as your IP address and device type.
When transactions are processed via bKash, Nagad, or Rocket, limited information required for transaction verification is accessed. This information is used solely for payment processing.
Limited information may be collected from authorized identity verification services to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
Dv999 uses your information only for the following purposes:
Dv999 uses industry-leading security measures to protect your information:
While we are fully committed to protecting your data, no internet-based system can guarantee 100% security. We strongly recommend keeping your password confidential and changing it regularly.
As a dv999 member, you have the following rights regarding your personal information:
To exercise any of these rights, please contact our customer support team. We typically process requests within 30 days.
Dv999 does not retain your data longer than necessary. The retention periods for different types of information are outlined below:
Once the retention period expires, data is securely deleted or anonymized.
Dv999 strictly does not provide services to anyone under the age of 18. Age is verified at the time of registration, and any account suspected of belonging to a minor is suspended immediately.
If we become aware that information has been collected from a minor, it will be deleted immediately and the associated account will be closed. If you believe your child is using dv999, please contact our support team right away.
Dv999 reserves the right to update this privacy policy as needed. Any changes will be published on this page, and the date at the top of the page will be updated accordingly. For significant changes, you will be notified via your registered email or through a platform notification.
Continued use of the platform after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.
If you have any questions, concerns, or complaints about our Privacy Policy, please contact us:
Find answers to the most frequently asked questions here.